Last Updated: 23rd July 2025

Welcome to The Confident Voice; Conversations that Count with Cheri. This Privacy Notice outlines how we collect, use, and protect your personal data when you engage with our coaching services, visit our website [https://www.coachingwithcheri.co.uk], or interact with us through email, social media, or other platforms.

By using our website or submitting personal data to us, you confirm that you are over 18 years old and accept the terms of this Privacy Notice. If you do not agree with this notice, please stop using the website or our services and contact us at:

 [email protected]

1. Who We Are

The Confident Voice is run by Cheri McMahon, a qualified coach and mediator, committed to supporting individuals particularly women in mid life through confident communication and personal growth. We are the “data controller” responsible for your personal data under this policy.

2. What Personal Data We Collect and Why

We collect and process the following personal data to support our coaching practice and improve your experience with us:

Personal Information

Includes your name, email address, phone number, and contact details.

Purpose: To communicate with you, respond to enquiries, and deliver services.

Lawful basis: Legitimate interest.

Client Information

Includes details you share during sessions, bookings, and purchases (e.g., billing address, payment info).

Purpose: To provide coaching, process payments, and maintain records.

Lawful basis: Contractual obligation.

Website and Usage Information

Includes IP address, browser type, device info, page views, interactions, and cookies.

Purpose: To analyse website traffic, improve performance, and maintain site security.

Lawful basis: Legitimate interest.

Please see our [Cookie Policy] for more details.

Communications and Marketing

If you subscribe to newsletters or download resources (like Say It Without Fear), we collect your name and email address.

Purpose: To send you relevant updates, resources, offers, and occasional promotional content.

Lawful basis: Consent and/or legitimate interest under PECR.

You can opt out any time via the unsubscribe link or by emailing us.

3. How We Collect Data

Through website forms (e.g., newsletter sign-up, contact forms, downloads)

Direct emails or messages

Social media (Instagram, LinkedIn, Facebook)

Use of cookies and website analytics

Third-party platforms like Stripe or Zoom when you book or attend a session

4. Sharing Your Data

We only share your data when necessary and with trusted providers who help us run our business smoothly. These may include:

- Stripe & PayPal – for secure payment processing

- Zoom – for delivering 1:1 and group sessions

- Mailerlite – for email communications

- Meta (Facebook/Instagram) and Google – for social media insights and analytics

- Canva, Dropbox, Google Drive – for content storage and delivery

- Calendly – for scheduling calls and sessions

These third parties are GDPR-compliant and have appropriate security in place.

We never sell your data. We do not share your data for third-party marketing without your explicit consent.

5. Data Transfers Outside the UK or EEA

Some of our providers (e.g., Zoom, Funnelsketchers, Stripe) may process data outside the UK or EEA. When they do, we ensure appropriate safeguards are in place, such as:

- EU Standard Contractual Clauses

- UK IDTA Addendum

- Privacy Shield Certifications (where still valid)

6. Data Security

We are committed to keeping your data secure. We take reasonable precautions to prevent loss, misuse, unauthorised access, or disclosure.

Only those who need your data to provide services will have access to it.

7. Data Retention

We keep personal data only for as long as necessary to fulfill our obligations to you, including legal, accounting, and reporting requirements. Typically, this means we’ll retain client data for up to 6 years unless you request otherwise.

8. Your Rights

You have the right to:

- Access the personal data we hold about you

- Correct or update inaccurate data

- Request deletion (“the right to be forgotten”)

- Restrict or object to processing

- Withdraw consent at any time

To exercise any of these rights, email: [email protected]

If you’re not happy with how we handle your data, you can contact:

The Information Commissioner’s Office (ICO):

https://ico.org.uk/your-data-matters

9. Links to Other Sites

Our website may contain links to other websites or resources. We’re not responsible for their content or privacy practices. We recommend reviewing their privacy notices before providing any data.

10. Changes to This Privacy Notice

This Privacy Notice may be updated occasionally to reflect legal or service changes. The latest version will always be available on our website. Continued use of the website after changes indicates acceptance of the updated terms.

If you have any questions about this Privacy Notice, please email us at [email protected]